Terms and Conditions

Boarding Pass Policies

You must present your electronic or paper ticket in order to board the bus.

Boston/Logan Service

Our Boston/Logan service tickets are flexible, meaning as long as your origin/destination do not change, you may use them on any date or at any time prior to expiration, unless you purchase a Same-Day Round-Trip ticket, which is only good for the date purchased. Ticket purchase does not guarantee a seat for a specific date or time. All service is first come, first board. Please arrive 30 minutes before bus departure. Every effort will be made to accommodate all passengers during peak travel times. One way tickets are valid for travel or refund for 90 days and Round trip for 180.

NYC Service

Our NYC service is by reservation only.

General Information

Issuing carrier will be responsible only for transportation on its own lines, in accordance with tariff regulations and limitations and assumes no responsibility for any acts or omissions of others occurring within or outside of the United States, except as imposed by law with respect to baggage. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin. Special fares are limited for use as endorsed on ticket.

Unaccompanied Child Policy

Boston and Logan Airport Service: Children 12-15 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flag stops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an “Unaccompanied Child Form,” which releases Concord Coach/Dartmouth Coach/Boston Express from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the “Unaccompanied Child Form” before the child is released. The child must pay the adult fare.

New York City Service: Unfortunately due on the length of the trip and the curbside drop off in NYC children 15 and under cannot travel unaccompanied.

Interstate Baggage Liability

Liability for loss or damaged to checked baggage is limited to actual value not to exceed $250 for all baggage checked on one adult ticket or $125 on one half fare ticket unless greater value is declared at time of checking at which time charges for excess value will be collected and receipt issued. No liability is granted for personal carry-on items. All bags are subject to random search.

Excess Baggage

Concord Coach/Dartmouth Coach/Boston Express drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged “HEAVY” alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag not to exceed a total of 6 checked bags. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.

Service Animals

Animals (dogs, cats, birds, etc.) are not permitted to be transported on the bus with the exception of a service animal as outlined in the ADA regulations at www.ada.gov. At Concord Coach/Dartmouth Coach/Boston Express, customers with disabilities accompanied by a service animal are welcome. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Concord Coach/Dartmouth Coach/Boston Express reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Concord Coach/Dartmouth Coach/Boston Express personnel.

Children’s Fares

Concord Coach Lines

Child Fare Options *Does not include New York City service policies or large school group policies*. One (1) child aged 0-15 rides free per full-fare adult ticket (no discounted adult tickets). Additional children are 50% of a full-fare adult ticket (limit of 2/full-fare adult). Additional children are the full adult fare. Children age 12-15 who travel alone in accordance with the Unaccompanied Children policy pay the adult fare. * Large School Groups – Contact the Information Center for pricing and policies. New York City: One (1) child up to the age of 15 will ride for ½ of the adult fare per full paying adult ticket (one way and round-trip). Any additional children pay the full published adult rate. Children under 16 are not permitted to travel alone.

Dartmouth Coach

Boston and Logan Airport: One (1) child 15 and under rides free (space permitting) per full paying adult ticket (one-way and round-trip) from all Dartmouth Coach locations (excluding New York City). Additional children 15 and under will pay the published child fare with a limit of 2. Any additional children 15 and under will pay the adult fare. If the bus is full, the child carried free of charge may be required to be carried in the accompanying adult’s lap, or pay the published child fare rate to occupy a seat. There is no child discount on a same-day return ticket. Children ages 12-15 may ride unaccompanied under certain conditions. Unaccompanied minors pay the adult fare. New York City: One (1) child up to the age of 15 will ride for ½ of the adult fare per full paying adult ticket (one way and round-trip). Any additional children pay the full published adult rate. Children under 16 are not permitted to travel alone.

Boston Express Bus

Boston and Logan Airport: One (1) child aged 15 and under rides for free per adult. Children 15 and under must be accompanied by an adult passenger purchasing a full fare ticket (one-way, round-trip or same-day ticket only). Additional children 15 and under are eligible for a child fare ticket, which is half of the applicable adult fare. Valid only when traveling to/from Boston South Station and Logan Airport. Child rides free ticket does not apply when the adult is purchasing a discounted fare.

Refund Policy

Concord Coach

Boston and Logan Airport Service: In most cases, all valid tickets are refundable. If you purchased a Concord Coach Lines round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.” If you purchased a ticket online and need a refund, please send an e-mail to refunds@concordcoachlines.com with your name and order number. There is a $5.00 administration charge for all ticket refunds. The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-639-3317. New York City Service: All New York tickets are reservation based. Refund or rebooking requests must be received at least 24 hours before departure time by calling Concord Coach Plus at 1-800-639-9090. All requests are subject to a $15 fee.

Refund Policy

Dartmouth Coach

Boston and Logan Airport Service: In most cases, all valid tickets are refundable. If you purchased a Dartmouth Coach round-trip ticket and only used one-way, the refund is less the one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states “No Refund.” If you purchased a ticket online and need a refund, please send an e-mail to refunds@dartmouthcoach.com with your name and order number. There is a $5.00 administration charge for all ticket refunds. The refund process takes approximately 5-10 business days. If you are unsure what type of ticket you have, our Information Center can assist you 1-800-637-0123. New York City Service: All New York tickets are reservation based. Refund requests must be received at least 24 hours before departure time by calling Dartmouth Coach at 1-800-637-0123. All requests are subject to a $15 fee.